Shipping & Sanctions Policy

• North Korea (DPRK)
• Cuba
• Syria
• Crimea region of Ukraine
• The so-called “Donetsk People's Republic” and “Luhansk People's Republic” regions of Ukraine

This list mirrors the U.S. Office of Foreign Assets Control (“OFAC”) comprehensive sanctions program. If sanctions are imposed on additional regions in the future, we will update this list and the in-app block list accordingly.

Even on permitted routes, the following items are never allowed:

• Anything illegal in the origin, destination, or any transit jurisdiction
• Items subject to U.S. export-control regulations (the EAR or ITAR) that require a license you do not hold — including dual-use technology, encryption beyond mass-market consumer goods, drones (where restricted), and surveillance equipment
• Weapons, ammunition, or weapon components of any kind
• Controlled substances, prescription medications you are not the patient for, or recreational drugs
• Cash, monetary instruments, prepaid cards, or cryptocurrency hardware
• Cultural property, antiquities, or items whose export is restricted by their country of origin
• Live animals, hazardous materials, perishables that require refrigeration
• Anything you would not declare honestly to a customs officer
• Anything intended for resale or commercial transactions

When in doubt, do not send. The full list lives in our Terms of Service (Section 5).

• Inspect every item before accepting it — do not carry sealed packages you have not seen the contents of
• Confirm the item is lawful in your origin, every transit country, and the destination
• Declare the items honestly to customs at every border
• Refuse and report any package that turns out to contain prohibited or restricted items — to local authorities and to safety@marsoole.me
• You bear full personal liability for what you carry. Marsoole is a connection platform, not the shipper of record.

• Show the traveler the contents of every parcel before they accept it
• Provide an honest description and an estimated value for customs purposes — the traveler will rely on this in their declaration
• Pack items so they cannot be confused with contraband or restricted goods
• Do not ask any traveler to carry anything listed above as prohibited
• Do not use Marsoole to send anything you have a contractual or legal obligation not to send via personal courier (for example, items that require a regulated commercial shipper)

• We will immediately remove the listing or trip
• We may suspend or permanently ban the accounts involved
• We may preserve and disclose records to law enforcement, customs authorities, OFAC, or other regulators where required by law
• For suspected sanctions evasion specifically, the U.S. OFAC hotline is 1-800-540-6322

If you see a listing or trip that may violate this policy, or you have been asked to carry or receive something suspicious, please contact us:

• In the app: tap ⋯ on the listing or user profile → Report
• By email: safety@marsoole.me for safety / fraud, or compliance@marsoole.me for sanctions or export-control concerns

This page is a summary intended to help users understand and comply with our policy and applicable law. It is not legal advice and does not modify or limit the Terms of Service (which control if there is any inconsistency). Sanctions and export-control regimes change frequently. You are responsible for complying with the rules that apply at the time you act. When in doubt, consult a licensed attorney with sanctions and export-control expertise.