Community Guidelines

What Marsoole is

Be kind, be honest

• Use your real name and a real photo. Don't impersonate anyone.
• Describe what you're offering accurately. Honest photos. Honest prices. Honest expectations.
• Treat other users with respect, even when there is a disagreement.
• No harassment, threats, hate speech, or discrimination on the basis of race, ethnicity, national origin, religion, gender, sexual orientation, disability, or any other personal characteristic.
• No content that exploits, sexualizes, or endangers minors. Ever. We report this to authorities.
• No spam, no scams, no chain messages, no pyramid schemes, no "too good to be true" investment pitches.

Follow the law

• Anything illegal where you live, where the other person lives, or anywhere your package travels is also forbidden on Marsoole.
• Comply with sanctions and export-control laws. Marsoole is intended for users outside Iran; the platform is not for facilitating commerce with sanctioned countries or persons. We do not allow listings or messages that aid sanctions evasion.
• Comply with customs laws. Declare contents truthfully. Pay the duties you owe.
• If you are a U.S. person and want to send a personal gift to family in Iran through the Hamsafar feature, the OFAC personal-effects and general-license rules may permit modest noncommercial transfers — but it's your responsibility to confirm that what you're sending is allowed. When in doubt, don't send.

Never on Marsoole — items and content

• Drugs, controlled substances, precursors, or paraphernalia.
• Weapons of any kind: firearms, ammunition, explosives, components, parts, replicas, or accessories.
• Items that need an export license you don't have — dual-use technology, surveillance gear, cryptographic items beyond mass-market consumer goods, drones where restricted.
• Counterfeits, knockoffs, pirated media, trademark infringement.
• Hazardous, flammable, corrosive, poisonous, radioactive, or biohazardous materials.
• Live animals, plants, seeds, perishables, raw food, alcohol or tobacco where restricted, e-cigarettes, vapes.
• Prescription or quantity-restricted medications, medical devices, supplements making medical claims.
• Human remains, body parts, fluids, or medical samples.
• Stolen goods, goods of questionable provenance, cultural property whose export is restricted.
• Large amounts of cash, monetary instruments, prepaid cards, or anything used to move money around sanctions or customs rules.
• Adult content, sexually explicit listings, escort services, sexual services.
• Listings or messages that defraud, deceive, or exploit other users.
• Content infringing someone else's copyright, trademark, privacy, or publicity rights.

The parcel feature — extra care

• Senders: tell the truth about what's inside, in writing, before handoff. Photograph the contents. Don't ask a stranger to carry a sealed box.
• Travelers: inspect every package before you accept it. Refuse anything you can't verify. You are responsible for what you carry.
• Either side: meet in a safe public place. Bring a friend if you can. Don't accept third-party drop-offs.
• Marsoole is not the courier. We don't insure your package, hold escrow, refund payment, or step in if something goes wrong with customs. Use third-party insurance for items of value.
• If something feels off — story doesn't add up, contents are vague, urgency is high — say no. That instinct is right more often than not.

Reporting and blocking

• Report any listing, message, reply, or user from inside the app — tap the menu icon and choose Report.
• Block any user from inside the app — tap their name and choose Block. They will not be able to message you, see your new content, or interact with you in Anjoman.
• Email safety@marsoole.me for urgent safety issues. For sanctions or export-control concerns specifically, compliance@marsoole.me.
• We aim to review every report within 24 hours. We may remove content, warn users, suspend accounts, permanently ban repeat offenders, preserve records, and cooperate with law enforcement.
• Reporting is anonymous to the reported party. Abusive or false reporting is itself a violation.

If we take action against you

Account deletion

Contact