Terms of Service

1. Eligibility & account

2. What Marsoole is — and is not

3. Sanctions, export controls, and embargoes

• You are not identified on the U.S. OFAC Specially Designated Nationals and Blocked Persons List ("SDN List"), the U.S. Department of Commerce Entity List or Denied Persons List, the EU Consolidated List of Persons Subject to Restrictive Measures, the UK Office of Financial Sanctions Implementation Consolidated List, the UN Security Council Consolidated Sanctions List, or any equivalent restricted-party list (collectively, "Restricted Party Lists").
• You are not acting at the direction of, or on behalf of, any person or entity on any Restricted Party List.
• You will not use the Service to (a) export, re-export, or transfer goods, technology, software, or services to any sanctioned country, region, person, or entity in a manner that requires a license you do not hold; (b) facilitate any transaction prohibited by U.S., EU, UK, UN, or other applicable sanctions or export-control laws; (c) violate the U.S. Export Administration Regulations ("EAR") or the International Traffic in Arms Regulations ("ITAR"); or (d) circumvent any embargo, export control, or trade restriction.
• You will not use the Service in a manner that would cause Marsoole to violate any sanctions or export-control law.
• If you become a Restricted Party, are sanctioned, or relocate to a comprehensively sanctioned region for the purpose of conducting commercial transactions, you will immediately stop using the Service and delete your account.

4. Prohibited content and items

• Anything illegal in the sender's jurisdiction, the recipient's jurisdiction, or any jurisdiction the item passes through.
• Anything that violates U.S., EU, UK, UN, or other applicable sanctions or export-control laws, including items subject to the EAR, ITAR, or comparable regimes.
• Illegal drugs, narcotics, controlled substances, precursor chemicals, or drug paraphernalia.
• Weapons, ammunition, explosives, firearms (including replicas, components, parts, magazines, optics, and accessories), tasers, body armor (where restricted), or any item whose principal purpose is to inflict bodily harm.
• Dual-use technology, cryptographic items beyond mass-market consumer goods, surveillance equipment, drones (where restricted), or items requiring an export license you do not hold.
• Counterfeit, replica, pirated, or trademark-infringing goods.
• Hazardous, flammable, corrosive, poisonous, radioactive, or biohazardous materials.
• Live animals, plants, seeds, soil, perishable food, raw meat, dairy, alcohol (where restricted), tobacco (where restricted), e-cigarettes, or vape products.
• Human remains, body parts, body fluids, or medical specimens.
• Prescription medications, over-the-counter medications in regulated quantities, supplements making medical claims, medical devices, or vaccines.
• Stolen goods or goods of questionable provenance.
• Currency, monetary instruments, traveler's checks, prepaid cards, gift cards, or other negotiable items above customs declaration thresholds.
• Cryptocurrency wallets, hardware crypto-wallets, mining hardware, or any item intended to facilitate sanctions evasion.
• Cultural property, antiquities, archaeological artifacts, or items whose export is restricted by their country of origin.
• Adult content, sexually explicit material, escort services, or any sexual services.
• Hate speech, threats, content promoting violence, harassment, or discrimination against any individual or group on the basis of race, ethnicity, national origin, religion, gender, sexual orientation, disability, or other protected characteristic.
• Content that is false or misleading in a way intended to defraud or deceive.
• Content that infringes intellectual property, defames a person, or violates someone's privacy.
• Content that exploits, sexualizes, endangers, or solicits minors in any way. We have ZERO tolerance for child sexual abuse material (CSAM), grooming, or any content sexualizing minors. We report such material to the U.S. National Center for Missing and Exploited Children (NCMEC) and cooperate with law enforcement.
• Spam, bulk advertising, chain messages, pyramid schemes, multi-level marketing recruitment, or any unsolicited commercial communication.
• Anything Marsoole, in its sole discretion, determines is unsafe, unlawful, or contrary to the spirit of the community.

5. User conduct

• Impersonate any person or entity, or misrepresent your affiliation with any person or entity.
• Post or transmit content that is unlawful, threatening, abusive, harassing, defamatory, libelous, obscene, vulgar, sexually explicit, hateful, racially or ethnically offensive, or otherwise objectionable.
• Harass, stalk, threaten, or intimidate other users on or off the Service.
• Engage in any form of fraud, scam, phishing, identity theft, or financial deception.
• Solicit personal or financial information from other users.
• Solicit, attempt to meet, or send sexual material to minors.
• Interfere with, disrupt, or attempt to gain unauthorized access to the Service, our servers, or any systems we use.
• Use bots, scrapers, crawlers, or any automated means to access, copy, or extract content or data from the Service.
• Reverse-engineer, decompile, or attempt to derive source code from the Service, except to the extent expressly permitted by applicable law.
• Use the Service to send unsolicited commercial messages.
• Circumvent any technical or content-policy measure we apply.
• Use the Service for any purpose other than the one we intend.

6. Parcel delivery via travelers (Marsoole / Hamsafar) — additional terms

• Marsoole is NOT a courier, freight forwarder, customs broker, postal operator, indirect air carrier, ocean transportation intermediary, or licensed transportation provider of any kind. Travelers who agree to carry packages are independent users acting in their personal capacity, not Marsoole employees, contractors, or agents.
• You bear sole responsibility for the lawful transport of any package you send, accept, or carry. If you would not declare the contents honestly to customs, or if you are not certain the contents are lawful in every jurisdiction the package passes through, do not send and do not carry it.
• Senders MUST: declare contents truthfully, in writing, to the traveler before handoff; ensure the contents do not violate Section 4 (Prohibited content and items) or Section 3 (Sanctions); provide accurate contact information for both ends; meet the traveler in a safe public place; and personally hand over the package (no third-party drop-offs).
• Travelers MUST: inspect every package they accept and refuse any package whose contents they cannot personally verify or whose contents they reasonably suspect are mislabeled, contraband, restricted, or unsafe; refuse any package that is sealed in a way that prevents inspection; refuse any package whose declared value or contents do not match what they observe.
• Either party may refuse or cancel a request at any time, for any reason, including up to the moment of physical handoff.
• Marsoole does NOT inspect, weigh, scan, verify, insure, or vouch for any package, photo, description, or user.
• All duties, taxes, fees, fines, customs penalties, detentions, seizures, civil claims, and criminal consequences arising from a package are the sole responsibility of the sender and the traveler involved. Marsoole has no obligation to advance, indemnify, or otherwise cover any such cost.
• Loss, damage, theft, seizure, delay, or non-delivery is at the parties' own risk. Marsoole does not insure packages. Senders are encouraged to consider third-party insurance for items of value.
• Any payment or compensation between sender and traveler is a private matter between them. Marsoole does not process payments, hold escrow, guarantee payment, arbitrate disputes, or refund money.
• If you suspect a transaction involves illegal activity — including but not limited to sanctions evasion, narcotics, weapons, money laundering, or human trafficking — refuse it, report it to local law enforcement and the appropriate authorities (in the U.S., the OFAC hotline at 1-800-540-6322 for sanctions concerns), and report it to us at safety@marsoole.me.

7. Other modules — additional terms

8. Content moderation, reporting, and blocking

• Reporting. Every listing, message, reply, and user profile can be reported from inside the app. Reports of safety issues can also be sent to safety@marsoole.me. We commit to reviewing reports within 24 hours and acting on them as appropriate.
• Blocking. You can block any other user from inside the app. A blocked user can no longer message you, see new content you post, or interact with you in Anjoman.
• Removal. We may, in our sole discretion and without notice, remove content; lock or suspend accounts; permanently ban users; preserve and disclose records to law enforcement; or take any other action we believe is necessary to protect the community, comply with the law, or enforce these Terms.
• Filtering. We use automated and human review to filter content that violates these Terms. No filter is perfect; we depend on user reports to catch what slips through.
• Appeals. If you believe a moderation action was taken in error, email appeals@marsoole.me with the affected listing/user URL and your reason. We will review and respond within a reasonable time.

9. Your content and license

10. Termination

11. Disclaimer of warranties

12. Limitation of liability

13. Indemnification

14. Governing law, arbitration, and class-action waiver

15. Apple-specific terms (iOS users)

• These Terms are concluded between you and Marsoole only, and not with Apple Inc. or any of its subsidiaries ("Apple"). Marsoole — not Apple — is solely responsible for the Service and its content.
• The license granted to you for the Service is a non-transferable license to use the Service on any Apple-branded products that you own or control, subject to the Usage Rules set forth in the Apple Media Services Terms and Conditions.
• Apple has no obligation whatsoever to furnish any maintenance or support services with respect to the Service.
• In the event of any failure of the Service to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) for the Service to you. To the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the Service. Any other claims, losses, liabilities, damages, costs, or expenses attributable to any failure to conform to any warranty are Marsoole's sole responsibility.
• Marsoole, not Apple, is responsible for addressing any claims by you or any third party relating to the Service or your possession and use of the Service, including (i) product liability claims; (ii) any claim that the Service fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection, privacy, or similar legislation.
• In the event of any third-party claim that the Service or your possession and use of the Service infringes that third party's intellectual property rights, Marsoole — not Apple — is solely responsible for the investigation, defense, settlement, and discharge of any such claim.
• You represent and warrant that (i) you are not located in a country subject to a U.S. government embargo, or that has been designated by the U.S. government as a "terrorist supporting" country, and (ii) you are not listed on any U.S. government list of prohibited or restricted parties.
• You must comply with applicable third-party agreement terms (for example, your wireless data services agreement) when using the Service.
• Apple and its subsidiaries are third-party beneficiaries of these Terms, and upon your acceptance of these Terms, Apple has the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.

16. Privacy

17. Modifications to these Terms

18. Miscellaneous

19. Contact